Dallas, TX
Full-time
Salary: $12.00 to $13.00 /hour


OVERVIEW
We are hiring a Bilingual Customer Service Representative / Front Office Assistant for a company in Dallas (75220) that sells cleaning and restoration supplies and equipment. Information on how to apply is at the bottom of the ad!

The hours are Monday – Friday from 8 AM – 5 PM

The starting pay is: $12-$13 an hour

JOB DESCRIPTION:

* Greets walk-in customers and answers questions clearly and competently.

* Learns and teaches customers about products; assisting sales in the showroom.

* Stocks shelves in showroom and stockroom.

* Notifies customers by phone about upcoming specials and events.

* Maintains a clean, professional, and inviting atmosphere and showroom.

* Interacts with customers and fellow CSR’s via telephone, email and face-to-face while exercising patience and demonstrating professionalism.

* Drafts necessary quotes and documents, as requested by the customer or sales reps in a timely manner.

* Computes price, discount and shipping charges as required.

* Promptly process orders error free, with specific attention to credit information.

* Maintains and follows up on all orders, deliveries, quotes and past due accounts.

* Documents and investigate customer complaints.

* Assists with coordinating/set up/cleanup of educational classes.

QUALIFICATIONS

* High school diploma or equivalent.

* Must have valid driver’s license and own dependable transportation.

* Minimum of 2 years of customer service experience is preferred.

* Strong knowledge of customer services ethics, principles and procedures.

* Ability to multitask and work well in a fast paced environment.

* Proficient in administrative and documentation procedures.

* Competent with working on a computer; must be familiar with MS Suite.

* Strong communication skills: written and verbal.

* High level of organizational skills with great attention to detail.

FOR MORE QUESTIONS CONTACT TUCKER MULLENS

(972) 598-1752

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